FAQ

What is the Marlins Membership Program?
Marlins Membership is the exclusive Loyalty Program for Season Ticket Members.
 
Marlins Membership gives you the opportunity to redeem points for exclusive rewards like passes to batting practice, being a celebrity grounds crew member during a game, singing the 7th inning stretch with Billy The Marlin, a trip to watch the Marlins play on the road and much more.

Am I eligible for the Marlins Membership Program?
Any 2019 Marlins Season Ticket Members who purchased a traditional season ticket package is eligible and automatically enrolled in the program.

Traditional season ticket packages for the 2019 season include: Full Season Plan, 40- and 41-Game Half Season Plans, 20-Game Mini Season Plans, Marlins Crew and 10-Game Suite Plans.

Any Corporate Partner, broker, trade vendor, employee, group buyer, single game buyer, voucher pack or alternate ticket account is not eligible. 

How does Marlins Membership Program work?
This program allows you to enjoy private and priceless Marlins experiences for being a valued member of the Family. Earn points, meet fellow Marlins Members and enjoy your program benefits in three ways:


  1. The Rewards Catalog – Earn and redeem loyalty points for the rewards you want.
  2. Season Ticket Member Events – Enjoy several large-scale loyalty events that are free to attend.
  3. Standard Season Ticket Member Benefits – Be a part of a player autograph session, run out onto the field with a player and more just for being a dedicated Season Ticket Member.
Is there an exclusive area for Marlins Members at Marlins Park?
Yes, the Marlins Member Clubhouse is located in Section 11 next to the bobblehead museum and home plate garage entrance.


Here you can speak with a Dedicated Member Executive about your account information, meet for select Marlins Member experiences and pick up select rewards you redeem. 
How do I earn Marlins Membership points?
Earning points is easy. See the list below on how to start earning them.
  • Your Season Ticket Investment – Earn 5 points per dollar spent on your Season Ticket Membership, up to 100,000 points. (Points awarded upon payment. Points deducted for returned or resold seats.)
  • Attendance – Earn 100 points for each ticket in your account scanned in at a home game.
  • Social Media – Earn additional points for connecting your social media accounts and staying active with the Marlins social channels. Check the Social Media page for details.
  • Merchandise – Earn 5 points per dollar spent on your Marlins Park Team Store purchases. Plus, show your Season Ticket Member card for a 10% discount. (Excludes online purchases.) 
  • Additional Tickets – Earn 5 points per dollar spent on additional game tickets purchased online or through your Dedicated Member Executive. (Points awarded upon payment. Excludes walk-up transactions at Ticket Office. Points deducted for returned or resold seats.)
  • Away Game Broadcasts – Earn additional points with promotional codes given through our away game broadcasts.
  • Bonus Points – Keep an eye out for bonus point opportunities online at MarlinsFishFamily.com and through your weekly emails.
How do I log in?
Log in to your Marlins Membership account with your Marlins.com account credentials. Remember, your Marlins.com account must be linked to your My Marlins Tickets account for you to log in. If you need assistance linking your account, visit marlins.com for detailed instructions.  
What other ways can I earn points?
Earn extra points by participating in special Marlins Membership promotions, enrolling in a Season Ticket Membership and being involved with the Marlins through social media. Check the Marlins Membership website throughout the year for new ways to earn bonus points.
How do I redeem my Marlins Membership points?
You can view your points at any time by logging in to your Marlins Membership webpage and visiting the My Scorecard page. You can redeem your points at any time through the Rewards Catalog.
What exciting rewards are available?
For a list of available rewards, check out our Rewards Calendar. We are continually updating and adding to our Rewards, so the most up-to-date information is always in the Rewards Catalog once you log in. 


Bid your points for limited edition memorabilia and behind-the-scenes experiences through the Marlins Member Auction catalog. Remember, new rewards will be made available all season long.


We want to hear from you. If you have ideas for rewards that you would like to see, let us know by emailing FishFamily@marlins.com
Will you add more rewards?
Yes, more rewards and promotions will be added throughout the season. Be sure to check your Marlins Member account and emails regularly to see the latest program rewards and information. 
Can I share my Marlins Memberhip points with others?
Yes! As the primary Season Ticket Member, you can designate share partners and forward points to them.
Who can I make a Share Partner?
Anyone that you share your Season Ticket Membership with can be a share partner and an official Marlins Member. Your partner must link their MLB.com account to the My Marlins Tickets account and must have at least 25% of the Season Tickets in their account. 
Once someone is a Share Partner what can they do?
When someone becomes a Share Partner, they become an official Marlins Member. They can begin earning their own points and using those points to redeem memorabilia and exclusive Season Ticket Member experiences. 

Please note - Share partners will not be awarded points based on their season ticket investment. The primary account holder must forward those points in order for them to appear. All forwarding of points is at the discretion of the Primary Account Holder. Rollover points are not eligible to allocate to your Share Partners, they will remain with the Primary Account Holder.

How do I add a Share Partner?
To register a Ticket Partner, follow these easy steps:
·         Log into MarlinsFishFamily.com
·         Select "Share Partner" under "Home" in the top menu bar
·         Click "Add New Ticket Partner"
·         Enter the First Name, Last Name, and Email Address of the desired Ticket Partner
·         Click "Submit"

Do Share Partners get to renew their Season Tickets themselves?
Only the Primary account member can renew the account. At the end of the season, any remaining points in a Share Partner account will be added back to the Primary account and eligible for rollover if the account has renewed by one of the early deadlines. Upon the start of the new season, the Share Partner will need to be reactivated by the Primary account holder and they can again continue to enjoy their Marlins Membership.
What is Ticket Exchange?
As a Season Ticket Member, you can now exchange a season ticket in advance for an alternate game date with Ticket-For-Ticket Exchange!
 
For more information regarding Ticket Exchange, please Click Here.
What can I do on the Marlins Membership website?
Once you log in to the site, you can:
  • View your points balance on your Scorecard
  • View your account history on your Scorecard
  • Browse the Rewards Catalog
  • Redeem a Marlins experience or memorabilia from the catalog
  • View available Auctions and place a bid
  • Use Ticket Exchange for a game you cannot attend or missed
  • Connect your Facebook or Twitter account
  • View Social Media offers
  • Check the Bonus Opportunities page for new ways to earn points and experiences
Can I use my Marlins Membership points at Marlins Park?
No, Marlins Membership points can only be redeemed for items in the Rewards Catalog. These points have no cash value and will not be honored as credit at Marlins Park.
What happens to my Marlins Membership points if I have any left over at the end of the season?
At the end of each season, your account will freeze until the 2020 program launch date. Any remaining 2019 points may be eligible for rollover during the Season Ticket enrollment period.   

If you do not enroll in a 2020 Season Ticket Membership, all remaining, unused points will expire. Points may also be expired through Season Ticket Enrollment campaign deadlines. Be sure to check your Marlins Membership account and emails to stay up-to-date with information regarding your points. 

Points have a one-year lifespan from the day they were issued and are used on a first-in, first-out basis. The oldest issued points will be used first, leaving all new points stored in your account. 

When will my Marlins Membership points be updated?
Your points can be updated in a variety of ways, based on the action taken to earn the points.
  • Points for your Season Ticket investment are updated when payments are made.
  • Your 2018 rollover points are already in your account.
  • Points for attendance are updated the next day, following the home game you attended.
  • Points for social media are updated within 24 hours of the post. 
  • Points for merchandise are updated at the end of each month. 
  • Points for additional ticket purchases are updated the next day, following the purchase. 
  • Points for bonus opportunities are updated within 2-3 business days from the completion of the opportunity.  

For all other activities in which you earn points, please allow one (1) week for bonus points to be applied to your account.
What are auctions and how can I participate?
Marlins Members can use their points to bid on featured items in our auction. Simply go to the Auction section in the Rewards Catalog to review current auction items, check bidding activity or place a bid.

You will not lose points if you have been outbid. Marlins Membership points will only be deducted from your point total if you win the auction item by having the highest bid on an item at the close of an auction. You will receive an email notification at the end of the auction, letting you know if you had the winning bid or if you were outbid.

On the Marlins Membership site, you will see the current high bid amount and a message indicating if you have the current high bid. Refresh your page frequently in the final minutes of an auction to be sure your browser has the most current bid details.

Auctions will be offered frequently throughout the season, so check the Marlins Membership site regularly to see the latest auction items.

What happens if I have the winning bid on a particular auction reward?
All winners will be determined after each auction closes. The member with the highest bid at the end of the auction wins the reward. If you win and auction, you will receive a confirmation email notifying you that you had the winning bid, and it will include details about your auction reward. The point total you bid for that reward will be deducted from your account at the time the auction closes.
What happens if I bid in an auction, but do not win the reward?
If you are outbid, you will receive an alert email letting you know that you were outbid and your points will be returned to your account. You will not lose points if you have been outbid. Only the auction winner will have their points redeemed. Your Marlins Membership points will be available for you to use to place another bid, bid on a different item or to redeem something from the Rewards Catalog.
I selected the wrong game date for my reward, can I change it?
We encourage you to use your reward on the date you selected, as these opportunities are limited and cannot be rescheduled. If there is an emergency and you cannot use the reward, contact your Dedicated Member Experience Executive or Season Ticket Services immediately by calling 305-480-2525, or emailing FishFamily@marlins.com.
What if the date is TBD (to be determined) and I am not available on the chosen date?
If you cannot make it on the decided date please consider giving the reward to a family member, friend or colleague who can attend on your behalf. If there is an emergency and you cannot use the reward, contact your Dedicated Member Experience Executive, or Season Ticket Services at 305-480-2525, or email FishFamily@marlins.com.
Will I receive emails on special offers or promotions?
Yes, Marlins Members will receive updates, offers and promotions throughout the season via email from FishFamily@marlins.com. Our newsletter hits inboxes with the latest information on what's coming up in the program. Email is our primary form of contact, so be sure to add us to your contact list. 
Marlins Membership Terms and Conditions
For more information about Marlins Memberhip, visit our Terms & Conditions.
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